Keynote Speaker: Kai Fisher, USPS Address Management Support Analyst, Senior

Topic: NCOA, ACS, and Green & Secure
Date: Thursday, April 12, 2018
Time: 8:30 a.m.
Location: Sacramento Postmaster’s Conference Room – 2000 Royal Oaks Drive, Sacramento, CA 95813-9998

 kai fisher


Kai Fisher is the Program Manager for the Address Management Product Licensing, CASS™ Certification, NCOALink®, and Move Update Groups at the National Customer Support Center (NCSC) in Memphis, Tennessee.

She joined the NCSC in 2008 as the Program Manager for ACS™ customer support and product development, Change-of-Address, and USPS Undeliverable Mail Forwarding and Processing Programs support. She has held Postal Supervisory positions in Delivery, Computerized Forwarding, Business Mail Entry and Mail Processing Operations as well as Customer Support positions in the Business Services Network.

Kai holds a degree in Human Services Management and is a certified Lean Six Sigma Green Belt.

After a tour of duty as a Navy Corpsman, Kai started her 36 year Postal career as a Letter Carrier in Omaha NE. She has 3 grown children, her daughter Clara is a PHD Candidate of German and German Literature at Vanderbilt University, Alex is a Rural Carrier in Sioux Falls, South Dakota, and Neal is employed by Federal Express in Memphis TN.

PowerPoint Presentation PDF: Choosing the Best Move Update Method

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The PCC is a postal-sponsored organization. The mission of the PCC Program is to:

  • Promote local cooperation and support and to foster a close working relationship between the U.S. Postal Service and all businesses that use the mail to communicate and interact with their customers;
  • Share information and facilitate the exchange of ideas about new and existing Postal Service products, programs, services, and procedures that affect all businesses that use the mail; and
  • Help PCC industry members and their organizations grow and develop professionally through focused educational programs.